Fowkes Security Ltd (‘We’ ‘Us’) may collect and store data with regards to you. We will only collect necessary
data to allow us to provide a high-quality service. We are committed to maintaining the highest levels of
privacy and security regarding your personal data and will strive to be transparent in how we collect, process
and store data.


We do not collect data from third parties, only collecting personal data that you voluntarily provide us with. Details of your orders, and/or works carried out for you will also be kept.


Exceptions to the above.


Fowkes Security Ltd will, at times, work as a sub-contractor for other organisations. Any data or personal details received by other organisations in relation to completing the work on their behalf will be given back to the organisation upon completion of work. No data from these jobs will be stored with Fowkes Security Ltd, unless the works are officially taken over by Fowkes Security Ltd and consent for personal data collection is gained by a Fowkes Security Ltd engineer.


What data do we collect?


We may store:

  • Name
  • Address
  • Email Address
  • Phone Number/s
  • Company Name, Job Title, VAT number
  • Works/ order details
  • Feedback
  • Photo consent/ consent denied (for photos of ongoing/ completed works)
  • Details of how you heard about Fowkes Security Ltd.
  • When do we collect personal data?
  • At first contact, we will collect your basic personal data as means of contact and organisation of work.
  • Upon the first visit by an engineer, we may ask for further information by asking you to complete a customer
  • detail form and photo consent form.
  • Engineers may at times ask you to clarify that your information is still accurate and up to date.
  • When you complete a website form.
  • When you enter competitions or prize draws.
  • When you leave feedback or testimonials. (You can choose for these to then be anonymised if published on our website or social media.)
  • When providing us with guarantee/ warranty for products that you already have.
  • When posting, commenting or messaging on our social media.

 

What will we use your personal data for?

 

  • Fowkes Security Ltd will collect and store your data to allow us to continue to provide a consistently high-quality service. We will keep details of installations, products in place and/ or works carried out and any existing product warranty so that the engineers can provide you with all possible options relating to future works needed.
  • We will collect this data to allow us to respond to your queries, provide accurate quotations and handle and investigate complaints.
  • This data will allow us to send you marketing updates and information, unless opted out.
  • This data can be used in understanding how we best serve you and how we can improve.
  • Data included in testimonials/feedback/photographs may be published on our website or social media, unless anonymised or opted out.

 

How long will we keep your data for?

 

  • Fowkes Security Ltd will only store your personal data for as long as it is necessary for the purpose that it was collected for.
  • Data will be either be deleted completely or made non-identifiable by removing personal data. This would be done to allow future statistical analysis, product planning and/ or training of employees.

 

Who do we share your data with?


There may be occasions where it is necessary for us to use the services of a sub-contractor (‘They’ ‘Them’) to provide
a service on our behalf.
Only need to know data will be passed to them, allowing them to provide the service.
Your data will be held securely by them and can only be used for the exact purposes we have specified.
On completion of their service to you, your data will be deleted, or passed back to us, as in our contract with them.


Your Rights

 

  • You have the right to request a copy of the information we hold about you at any time. If you would like a copy of some or all of the information we hold about you then please email This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at the address in the ‘how to contact us’ section of this privacy notice.
  • We want to make sure that your information is accurate and up to date. You may ask us to correct or remove information at any time.
  • If you feel that we have not handled your data correctly, you have the right to contact the Information Commissioners Office. www.ico.org.uk

 

How to contact us


Please get in touch with Fowkes Security Ltd if you have any questions.


Fowkes Security Ltd.
Kemp House
160 City Road
London
EC1V 2NX
This email address is being protected from spambots. You need JavaScript enabled to view it.